Delivery, Returns & Refunds
Delivery & Returns
Orders are normally processed within 2 working days of the order payment confirmation and are shipped via Royal Mail (couriers may be used for larger orders). In most instances’ deliveries will be received within 3-5 working days however please expect delivery of your order within 28 days dependant on location inside or outside of the United Kingdom.
Order confirmation and dispatch emails will be sent as and when orders are processed. For further information on delivery status please contact us via or our contacts us page.
United Kingdom (UK) orders:
UK orders are charged a flat rate of £2.
Orders above £30 are free of delivery charge.
Countries within the European Union (EU) are charged £5 or over dependant on weight.
Availability and delivery costs of international orders outside of the EU will be dependant on destination. Please contact us for further information via or our contacts us page.
Please note orders that fail to be received due to an invalid address will not be refunded or reshipped.
Import & Export Charges
If Goods are being shipped outside the United Kingdom (Long & Short residency), deliveries may be subject to import duties and taxes once goods reach their destination. Long & Short is not responsible for these charges. You the customer are advised to contact local customs authorities for further details on costs and procedures. Please also be aware deliveries may be subject to customs border inspections and therefore we cannot guarantee packaging will be free from signs of tampering.
Returns & Replacements
Long & Short aims to provide high quality Goods that are fault free and undamaged.
If goods do not match the description upon purchasing, have faults or are damaged in transit that is apparent upon delivery, so long as they are returned in reasonable time under the Sales of Goods Act 1979, they can be accepted as a refund. You will be given the option to have the Goods replaced (if available) should you wish to not process a refund.
If you wish to return Goods for any of the reason(s) above, please contact us via or our contact us page. You should contact Long & Short within 28 days to arrange a return. Long & Short is not responsible for return paying shipment costs. Goods must be returned in their original condition with packaging and documentation (where applicable). Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you via the payment method used by you upon purchasing the good(s). Refunds will be processed within 4 weeks of the goods being returned.
Long & Short – 56 York Road, London, England, E17 7HY